Privacy Policy

1. Who We Are

Snappy-fix Technologies is a web and mobile development company operating through its website at www.snappy-fix.com. We provide professional digital services including custom website design and development, mobile application development for iOS and Android, progressive web application development, e-commerce solutions, content management system integration, UI/UX design, API development, cloud deployment, and ongoing technical maintenance and support.

In addition to our core development services, we operate a suite of free and freemium online tools accessible through our website. These tools are designed to assist individuals, developers, designers, and businesses with everyday digital media and document tasks directly within the browser, without requiring software installation.

For the purposes of applicable data protection laws, Snappy-fix Technologies acts as the data controller in respect of personal data collected through our website and services. For development projects in which we handle personal data belonging to a client's end users, we may act as a data processor on the client's behalf. In such cases, a separate data processing agreement will be established as required by applicable law.

2. Information We Collect

The information we collect depends on how you interact with Snappy-fix Technologies. We collect information in the following ways and categories:

2.1 Information You Provide Directly

When you voluntarily contact us, submit an inquiry, request a project quote, or communicate with us through our website's contact form, email, or any other channel, you may provide us with personal information including:

• Your full name
• Email address
• Phone number (if provided)
• Company or organization name (if applicable)
• The content of your message, inquiry, or project brief
• Any documents, attachments, or materials you choose to share

For development project clients who enter into formal agreements with Snappy-fix Technologies, we may additionally collect:

• Billing name and address for invoicing purposes
• Payment confirmation details (note: we do not store full payment card numbers)
• Business registration or tax information where required
• Project-related materials including design assets, content, branding, and technical specifications
• Login credentials or access details for third-party platforms required to fulfill the project

2.2 Automatically Collected Technical Information

When you visit our website, our servers and analytics systems automatically collect certain technical information about your device and browsing session. This information is collected for the purpose of operating, securing, and improving our platform and does not, on its own, identify you as a specific individual. This technical information may include:

• IP address and approximate geographic location derived from IP address
• Browser type, version, and language settings
• Operating system and device type (desktop, tablet, mobile)
• Referring website URL (the page you visited before arriving at our site)
• Pages visited within our website and time spent on each page
• Date and time of your visit
• Clicks, scrolls, and interactions with tools and interface elements
• Error logs and performance data
• Screen resolution and display settings

2.3 Files Uploaded to Our Tools

When you use any of our online processing tools — such as image converters, PDF utilities, GIF generators, or other file-handling tools — you may upload digital files to our platform for temporary processing. These files may include images, videos, documents, PDFs, audio files, and other digital assets.

We wish to be completely transparent: uploaded files are handled solely for the purpose of performing the operation you requested. We do not analyze, mine, or otherwise use the content of your files for any purpose beyond the immediate processing task. Further details about how we handle uploaded files are provided in Section 3 of this Privacy Policy.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Detailed information about our use of cookies is provided in Section 5 of this Privacy Policy.

3. File Processing and Storage

Our online tools require users to upload files in order to perform digital processing tasks. We want to be fully transparent about exactly how these files are handled from the moment they are uploaded to the moment they are deleted from our systems.

3.1 No Permanent File Storage

Snappy-fix Technologies does NOT permanently store user-uploaded files. This is a core architectural principle of our platform. We have intentionally designed our tools to use ephemeral, temporary processing so that your files are never retained beyond what is strictly necessary to complete the task you requested.

After a processing operation is completed and the output file is made available for your download, both the original uploaded file and the processed output file are automatically and permanently deleted from our systems. Output files are typically removed from temporary storage within one hour of generation. At no point do we maintain a permanent database of uploaded content.

3.2 How Files Are Processed

Files uploaded through our tools are transmitted to our servers via encrypted HTTPS connections. Once received, files are temporarily stored in secure, isolated processing environments for the duration of the operation. They are not shared with other users, not transferred to third-party marketing platforms, and not used to train machine learning models or algorithms.

Certain tools may operate entirely within the browser on your own device using client-side processing technology, meaning that in those cases your files never leave your device at all. Where this is the case, it will be indicated in the tool's interface.

3.3 Your Responsibility for Uploaded Content

Because files are deleted after processing, you are responsible for retaining your own copies of both uploaded files and processed outputs. Snappy-fix Technologies accepts no responsibility for any loss of content resulting from the automatic deletion of temporary files.

We strongly advise against uploading files that contain highly sensitive, classified, or confidential personal information through our public tools. While we implement reasonable security measures, our public tools platform is not designed or certified for the handling of classified government data, highly sensitive medical records, financial data subject to strict regulatory requirements, or similar high-risk content categories. For such requirements, please contact us to discuss private processing arrangements.

3.4 Metadata in Uploaded Files

Files uploaded to our platform may contain embedded metadata such as EXIF data in images (which can include GPS coordinates, device information, timestamps, and other details). Some of our tools are specifically designed to help users view or strip such metadata for privacy purposes. We do not extract, store, or analyze metadata from uploaded files for any purpose beyond the tool's stated function.

4. How We Use Your Information

Snappy-fix Technologies uses the information we collect strictly for legitimate business and operational purposes. We do not use your data in ways that are inconsistent with the purposes for which it was originally collected without your knowledge or consent.

4.1 Operating and Improving Our Platform

We use automatically collected technical data and anonymized analytics information to maintain, monitor, and continuously improve our website and tools. This includes identifying and resolving technical errors, monitoring server health and performance, optimizing page load speeds, and understanding which tools and features are most used and valued by our audience.

4.2 Responding to Inquiries and Managing Client Relationships

When you contact us through our website or by email, we use the personal information you provide to respond to your inquiry, provide a project quote, discuss your requirements, and manage our ongoing relationship with you as a client or prospective client. This information may be stored in our internal customer relationship management systems for the duration of our business relationship and for a reasonable retention period thereafter in accordance with applicable law.

4.3 Delivering Development Services

For clients who engage Snappy-fix Technologies for web or mobile development services, we use the information and materials provided by the client solely for the purpose of designing, developing, testing, and delivering the agreed project. This may include using client-provided content, brand assets, access credentials, and technical specifications to build and deploy the client's product. We do not use client project materials for any purpose outside of fulfilling the project agreement.

4.4 Preventing Abuse and Ensuring Security

Technical data including IP addresses, request logs, and usage patterns are used to detect and prevent abusive, fraudulent, or unauthorized use of our platform. This includes identifying bot traffic, preventing denial-of-service attacks, enforcing rate limits, and blocking users or IP addresses that violate our Terms of Service.

4.5 Legal Compliance

We may use or disclose your information where required to do so by applicable law, regulation, legal process, or enforceable governmental request. This includes complying with court orders, subpoenas, regulatory investigations, or mandatory reporting obligations. Where legally permissible, we will endeavor to notify you before disclosing your information in response to a legal request.

4.6 What We Do NOT Do With Your Information

We want to be explicit about practices we do not engage in:

• We do NOT sell your personal data to any third party, ever.
• We do NOT rent or lease your personal data to advertisers or data brokers.
• We do NOT use your uploaded files to train machine learning models.
• We do NOT permanently retain uploaded tool files.
• We do NOT share your personal data with third parties for their own independent marketing purposes.
• We do NOT use your data to build advertising profiles or engage in behavioral advertising.

5. Cookies and Analytics

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide website operators with analytical information about usage patterns. Our website uses cookies and similar technologies for purposes described in this section.

5.1 Types of Cookies We Use

We may use the following categories of cookies on our website:

• Essential Cookies: These are necessary for the website to function correctly. They enable core features such as navigation, tool functionality, and security. Without these cookies, the website cannot function properly and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our website — including which pages are visited most frequently, how long visitors spend on each page, and whether any errors occur. This data helps us understand and improve the performance of our platform.
• Functional Cookies: These cookies remember preferences and settings you have selected to improve your experience, such as language preferences or tool configuration options.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, abuse, and unauthorized access attempts, supporting the overall security of our platform.

5.2 Third-Party Analytics

We may use third-party analytics services such as Google Analytics or similar tools to help us understand how visitors interact with our website. These services may use cookies and similar technologies to collect anonymous usage data on our behalf. The data collected is aggregated and anonymized and is used only for the purpose of improving our website and services.

Third-party analytics providers are contractually prohibited from using your data for their own independent advertising purposes and are required to process it only in accordance with our instructions and applicable law. Please refer to the privacy policies of any third-party analytics services for additional information about their data practices.

5.3 Managing and Disabling Cookies

You have the right to control and manage the use of cookies on your device. Most modern web browsers allow you to manage cookies through your browser's settings, including the ability to block, delete, or receive notifications when cookies are being set. The specific steps to manage cookies vary by browser, but are typically found in the browser's "Privacy," "Security," or "Settings" section.

Please be aware that disabling certain cookies — particularly essential cookies — may affect the functionality of our website and tools, and some features may not work correctly if cookies are disabled.

Additionally, you may opt out of certain third-party analytics tracking by installing available browser opt-out tools, such as the Google Analytics Opt-out Browser Add-on where applicable.

6. Data Sharing and Third-Party Services

Snappy-fix Technologies does not sell, trade, or rent your personal data to third parties for their own use. We may share limited information with trusted third-party service providers strictly for the purpose of operating our website, platform, and business. The following describes the categories of third parties with whom we may share data and the reasons for doing so.

6.1 Infrastructure and Hosting Providers

Our website and tools are hosted on third-party cloud infrastructure providers. These providers process data on our behalf in the course of providing hosting, storage, and computing services. They are contractually bound to process data only according to our instructions and to maintain appropriate security standards.

6.2 Content Delivery Networks (CDNs)

We may use content delivery network services to improve website performance and loading speeds globally. CDN providers may process technical information such as IP addresses as part of their infrastructure operations.

6.3 Analytics Providers

We use third-party analytics services to understand website usage. These providers receive anonymized, aggregated technical data. They do not receive personal identifying information and are prohibited from using the data for any purpose beyond providing analytics services to us.

6.4 Payment Processors

For development project clients, payments are processed through secure third-party payment processors. When you make a payment, your payment details are handled directly by the payment processor and are subject to their security standards and privacy policies. Snappy-fix Technologies does not store full payment card numbers or sensitive financial credentials on our own systems.

6.5 Communication and Collaboration Tools

We may use third-party tools for business communication, project management, and collaboration with clients, such as email services, video conferencing platforms, or project management software. Data shared through these channels is subject to the privacy policies of the respective platforms. We take care to use reputable, secure communication platforms with appropriate data protection standards.

6.6 Legal Disclosure

We may disclose your personal information to law enforcement agencies, government authorities, courts, or other relevant parties when we are legally required to do so, including but not limited to compliance with court orders, subpoenas, legal process, or government investigations. We may also disclose information where we believe disclosure is necessary to protect the rights, property, or safety of Snappy-fix Technologies, our users, or the public.

6.7 Business Transfers

In the event that Snappy-fix Technologies undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction. We will endeavor to ensure that any successor entity is bound to honor the commitments made in this Privacy Policy with respect to your personal data. We will notify you of any such material change through our website or via email where required by applicable law.

7. International Data Transfers

Snappy-fix Technologies operates globally and serves clients and users from many different countries. As a result, your personal data may be processed in countries other than the country in which you are located. Different countries have different data protection laws, and the level of protection afforded to personal data in some countries may differ from that in your home country.

Where we transfer personal data internationally — including to our cloud infrastructure providers or other third-party service providers located in different jurisdictions — we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. Such safeguards may include standard contractual clauses approved by relevant data protection authorities, adequacy decisions, or other recognized legal mechanisms for cross-border data transfers.

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we comply with applicable requirements governing international transfers of personal data, including GDPR Chapter V requirements and UK GDPR provisions where applicable.

By using our website and services, you acknowledge and consent to the transfer, processing, and storage of your information in countries other than your country of residence, subject to the safeguards described above.

8. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, and for as long as required by applicable law. The specific retention period depends on the type of data and the context in which it was collected.

• Uploaded tool files: Deleted automatically within one hour of processing completion. No permanent copies are retained.
• Contact form submissions and email correspondence: Retained for as long as is necessary to respond to your inquiry and for a reasonable period thereafter in case of follow-up queries, typically up to 2 years unless you request earlier deletion.
• Active client project data: Retained for the duration of the project engagement and for a post-project period as required for warranty, maintenance, dispute resolution, and legal compliance purposes, typically up to 5 years following project completion.
• Financial and billing records: Retained for the period required by applicable tax and accounting laws, typically 5 to 7 years.
• Server logs and technical data: Typically retained for up to 90 days for security monitoring and performance analysis, after which they are deleted or anonymized.
• Analytics data: Aggregated and anonymized analytics data may be retained indefinitely for the purpose of trend analysis and platform improvement.

Once the applicable retention period expires, we securely delete or anonymize personal data so that it can no longer be associated with you. If you have made a request for erasure of your personal data (see Section 10), we will delete your data earlier where we are not required by law to retain it.

9. Data Security

The security of your data is a priority for Snappy-fix Technologies. We implement a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• Encryption of data in transit using HTTPS/TLS protocols for all communications between your browser and our servers
• Secure, isolated processing environments for uploaded files
• Access controls and authentication mechanisms to restrict access to personal data within our organization to those with a legitimate need
• Regular security monitoring and system health checks
• Automated rate limiting and abuse detection systems
• Temporary processing architecture that eliminates the risk of long-term file exposure
• Regular review of our data handling practices and security posture
• Confidentiality obligations for all personnel who may access personal data

While we take these precautions seriously and apply industry-standard security practices, no internet-based system or data transmission can be guaranteed to be completely secure. We cannot provide an absolute guarantee of the security of data transmitted to or from our website. You transmit data to us at your own risk.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authorities in accordance with our obligations under applicable data protection law, within the timeframes required by law.

If you discover or suspect any security vulnerability or breach related to our platform, please contact us immediately using the contact details provided in Section 14 of this Privacy Policy. We take all security reports seriously and are committed to addressing legitimate security concerns promptly.

10. Your Rights and Choices

Depending on your location and applicable data protection law, you may have certain rights in relation to your personal data. Snappy-fix Technologies is committed to honoring these rights where they apply to you. The following outlines the rights you may have and how to exercise them.

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used, machine-readable format where possible. We may ask you to verify your identity before fulfilling an access request.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We will act on such requests promptly.

10.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request that we delete personal data we hold about you in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based. We will fulfill erasure requests except where we have a legal obligation or legitimate ground to retain the data.

10.4 Right to Restriction of Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing pending verification of our legitimate grounds.

10.5 Right to Data Portability

Where processing is based on your consent or on a contract, and processing is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to have that data transmitted directly to another controller where technically feasible.

10.6 Right to Object

You have the right to object to the processing of your personal data where processing is based on legitimate interests or is carried out for direct marketing purposes. We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

10.7 Rights Related to Automated Decision-Making

We do not engage in automated decision-making (including profiling) that produces legal or similarly significant effects on individuals. If this changes in the future, we will update this Privacy Policy accordingly and provide appropriate information about your rights in this regard.

10.8 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information provided in Section 14. We will respond to all legitimate requests within 30 days. In cases of complexity or multiple requests, we may extend this period by up to an additional two months, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for reasonable requests.

Please note that some rights are subject to conditions and exceptions under applicable law. We will inform you if we are unable to fulfill a request and the reasons why.

10.9 Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the relevant supervisory or data protection authority in your country or region. We would, however, appreciate the opportunity to address your concerns directly before you approach a regulatory authority, and encourage you to contact us in the first instance.

11. Legal Bases for Processing Personal Data

For users located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions that require us to identify a legal basis for processing personal data, the following describes the legal bases upon which we rely when processing your personal data.

• Performance of a Contract: Where processing is necessary to fulfill our obligations under a development project agreement or service arrangement with you, including responding to pre-contractual inquiries.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as maintaining the security and performance of our platform, preventing abuse, analyzing usage to improve our services, and managing our business operations — provided that your fundamental rights and interests are not overridden.
• Legal Obligation: Where processing is required for us to comply with applicable legal obligations, including tax and financial record-keeping requirements, regulatory reporting, or responses to lawful governmental requests.
• Consent: Where you have given explicit consent for a specific processing activity, such as subscribing to marketing communications or accepting non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing based on consent.

12. Children's Privacy

The Snappy-fix website and services are not directed to or intended for use by children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under 13 years of age.

If you are a parent or legal guardian and you believe that your child under the age of 13 has provided personal information to us without your knowledge or consent, please contact us immediately using the contact details in Section 14. Upon receiving such notification, we will take prompt steps to verify the situation and, where confirmed, to delete the child's personal information from our systems as quickly as possible.

Users between the ages of 13 and 17 may use our website with the knowledge and consent of a parent or legal guardian. By allowing a minor to use our platform, the parent or guardian agrees to this Privacy Policy and accepts responsibility for the minor's use of our services. Snappy-fix Technologies encourages parents and guardians to actively engage with and supervise their children's online activities.

Engagement of Snappy-fix Technologies for development services requires the user to be 18 years of age or older, or the age of majority in their jurisdiction, as it involves entering into a legally binding contract.

13. Changes to This Privacy Policy

Snappy-fix Technologies reserves the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, applicable law, or regulatory requirements. When we make changes to this Privacy Policy, we will update the "Last Updated" date displayed at the top of this page.

For material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will make reasonable efforts to notify you, which may include prominently displaying a notice on our website, sending a notification to registered users, or reaching out to active clients directly via email. The method of notification will depend on the nature of the change and the information we hold about you.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Snappy-fix website and services after any revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of our services.

Previous versions of this Privacy Policy may be made available upon request. If you have questions about any specific change, please contact us and we will be happy to explain.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Snappy-fix Technologies handles your personal data, we encourage you to get in touch with us. We are committed to addressing all legitimate privacy inquiries in a timely, professional, and transparent manner.

You may contact us for any of the following reasons:

• To exercise any of your data rights described in Section 10
• To ask questions about this Privacy Policy or our data practices
• To report a suspected data breach or security vulnerability
• To withdraw consent for any processing based on consent
• To raise a concern or complaint about how your data is being handled
• To request a copy of previous versions of this Privacy Policy
• To discuss data processing arrangements for a development project

We aim to respond to all privacy-related inquiries within 5 business days for general questions, and within 30 days for formal data rights requests in accordance with applicable law.

Please reach out to us through our official contact page: